| Weight | 1 kg |
|---|
MFoodie2Go Shipping Policy (South African Law Compliant)
1. Introduction
This Shipping Policy outlines how orders are processed, shipped, and delivered by MFoodie2Go (Pty) Ltd, in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
By placing an order, you agree to the terms outlined in this policy.
2. Shipping Provider
For all non-perishable items, MFoodie2Go uses:
The Courier Guy as our registered delivery partner.
3. Shipping Fees
Orders valued at R1,000 and above:
A fixed shipping fee of R150 applies for standard delivery within South Africa.
All shipping fees will be clearly displayed at checkout as required by the CPA.
4. Order Processing & Delivery Timeframes
Orders are processed within 1–3 business days after payment is received.
Delivery times depend on your location and The Courier Guy’s operational schedules.
You will be provided with a tracking number once your order has been dispatched.
Under the CPA, MFoodie2Go will make reasonable efforts to ensure timely delivery.
If delays occur beyond our control, customers will be notified promptly.
5. Buy & Collect – Free Collection Option
Customers may choose to:
Buy Online and Collect In-Store (Free)
Details of pickup locations and collection hours will be provided at checkout and in your order confirmation email.
6. Customer Responsibility (CPA Compliance)
The customer must provide accurate delivery information.
MFoodie2Go is not liable for delays or lost items due to incorrect addresses.
Ownership and risk transfer to the customer only upon delivery or collection, as per CPA guidelines.
7. Damaged, Incorrect, or Missing Items
Under the CPA, you have the right to receive goods that are:
Safe
Of good quality
Fit for purpose
If your order arrives damaged, incomplete, or incorrect:
Notify us within 7 days of delivery.
Email: info@mfoodie2go.co.za
Include your order number and photos (if applicable).
We will repair, replace, or refund the item in line with the CPA.
8. Failed Deliveries
If delivery attempts fail due to customer unavailability or incorrect address:
Additional redelivery fees may apply.
This will be communicated before redelivery is arranged.
9. Customer Support
For any questions regarding your order, delivery, or collection: 
info@mfoodie2go.co.za
MFoodie2Go Refund & Returns Policy (South African Law Compliant)
1. Introduction
This Refund & Returns Policy is in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
By purchasing on MFoodie2Go, you agree to the terms in this policy.
2. Refund Eligibility
2.1. Non-Perishable Products
You may request a refund or replacement if:
The product is defective, damaged, expired, unsafe, or not as described.
The item is still in original condition and packaging (if returning for reasons other than defects).
Refund requests must be made within 7 days of receiving your order.
Under the CPA, customers are entitled to repair, replacement, or refund for defective goods.
2.2. Perishable Products
For hygiene and safety reasons, refunds on perishable items are only allowed if:
The product arrives spoiled, damaged, expired, or unsafe.
You notify us within 48 hours with photo evidence.
2.3. Incorrect or Missing Items
If you receive the wrong item or your order is incomplete:
Notify us within 48 hours.
We will arrange replacement or refund at no additional cost.
3. Refund Processing Time
Once a refund is approved:
Refunds are processed within 7–14 business days.
Refunds will be issued via the same payment method used for the purchase.
4. Transaction Fees, Commission & Refund Fee Policy
South African payment gateways (Paystack, Yoco, PayFast, etc.) do not refund transaction fees when a merchant processes a refund.
To comply with the CPA’s “fair and reasonable clause,” MFoodie2Go uses the following structure:
4.1. Paystack Fees
Paystack standard fees (as of current SA rates):
2.9% + R1 per transaction (cards)
Additional 1.5% for international cards
Paystack does not return the processing fee when a refund is issued.
Refund Policy for Paystack Transactions:
If the refund is due to shop error (wrong item / defective item / missing item)
→ Customer receives full refund. MFoodie2Go absorbs the Paystack fee.
If the refund is due to customer change of mind / incorrect order placed
→ Refund is issued minus Paystack transaction fee.
4.2. Yoco Fees
Yoco fees (online payments):
2.95% per online transaction
No refund of transaction fees when issuing refunds
Refund Policy for Yoco Transactions:
If MFoodie2Go is at fault → Full refund, MFoodie2Go absorbs the Yoco fee
If customer cancels for personal reasons → Refund minus Yoco fee
4.3. Additional “Refund Fee”
To cover administrative and banking costs on customer-initiated cancellations, MFoodie2Go applies:
R25 Refund Processing Fee (only when customer requests a refund for personal reasons)
Refund fee does not apply when:
MFoodie2Go delivered the wrong item
Item is defective, unsafe, expired, or damaged
MFoodie2Go caused the error
(This complies with CPA fairness requirements.)
5. Non-Refundable Situations
Refunds will not be issued for:
Change of mind for perishable items
Products bought on special promotion/clearance unless defective
Items damaged by customer negligence
Late notifications outside the refund window
Digital wallet credit or vouchers already redeemed
6. Order Cancellations
6.1. Before Order is Shipped
If the order has NOT yet been shipped:
Customer-initiated cancellation → Refund minus gateway fee + R25 refund processing fee
MFoodie2Go-initiated cancellation → Full refund
6.2. After Order is Shipped
If the order is already with the courier:
Customer pays courier return cost
Gateway fee and refund fee apply
Unless MFoodie2Go is at fault.
7. How to Request a Refund
Email: info@mfoodie2go.co.za
Include:
Order number
Reason for refund
Photos (if item is damaged, defective, or incorrect)
8. Compliance with South African Law
This policy complies with:
Consumer Protection Act (CPA) – Rights to return defective goods
ECTA – Cooling-off rights for online purchases
POPIA – Secure handling of personal data during refund processing
Cancellation, Return & Exchange Policy
1. Order Cancellations
You may cancel your order before it is shipped.
If cancelled before shipping, refunds are issued minus payment gateway fees (Paystack/Yoco) unless the cancellation is due to an error on our side.
Once the order has been shipped, courier return costs may apply.
2. Returns (Non-Perishable Items)
Returns are accepted within 7 days of delivery if the item is defective, damaged, incorrect, or not as described.
Items must be in original packaging unless defective.
If MFoodie2Go is at fault, we cover all return costs and issue a full refund or replacement.
3. Returns (Perishable Items)
Perishable goods can only be returned if they are damaged, expired, spoiled, or unsafe on arrival.
Report issues within 48 hours with photo evidence.
4. Exchanges
Exchanges are available for eligible items if stock allows.
Exchange shipping costs depend on whether the issue is due to customer error or MFoodie2Go error.
5. Refunds
Approved refunds are processed within 7–14 business days to the original payment method.
Payment gateway fees (Paystack/Yoco) are not refundable unless the error was ours.
6. How to Request a Return or Exchange
Email: info@mfoodie2go.co.za
Include your order number, reason for the request, and photos (if applicable).
There are no inquiries yet.
Reviews
There are no reviews yet.