Privacy Policy
Privacy Policy
Mfoodie2Go
Effective Date: 30 March 2026
At MFoodie2Go, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, place an order, visit our website, or interact with us through any platform.
1. Information We Collect
We may collect the following personal information from customers:
Personal Information
- Full name
- Contact number
- Email address
- Delivery or collection address
- Billing details
Order Information
- Products ordered
- Order history
- Payment status
- Delivery preferences
- Collection details
Payment Information
Payments are processed through secure third-party payment service providers.
MFoodie2Go does not store full card or banking details, except where securely handled by the payment processor.
Technical Information
When using our website or online platform, we may collect:
- IP address
- Device information
- Browser type
- Cookies and website usage data
2. How We Use Your Information
We use your personal information for the following lawful purposes:
- Processing and fulfilling your orders
- Arranging delivery or collection
- Communicating order confirmations and updates
- Responding to customer support enquiries
- Improving our products and services
- Preventing fraud and unauthorized transactions
- Sending promotions and updates where consent has been given
- Complying with legal and regulatory obligations
All processing of personal information is done in accordance with POPIA’s conditions for lawful processing.
3. Sharing of Personal Information
We may share your information only where necessary and lawful, including with:
Delivery Partners
Your delivery details may be shared with Droppa or other courier partners solely for the purpose of delivering your order.
Payment Providers
Payment-related information may be shared with secure third-party payment processors.
Legal Compliance
We may disclose personal information where required by law, court order, or regulatory authority.
MFoodie2Go does not sell, rent, or trade your personal information to third parties.
4. POPIA Compliance
MFoodie2Go is committed to full compliance with the Protection of Personal Information Act (POPIA).
We ensure that your personal information is:
- Collected lawfully and transparently
- Used only for specified purposes
- Kept accurate and up to date
- Protected against unauthorized access, loss, or misuse
- Retained only as long as necessary
5. Data Security
We take reasonable technical and organizational measures to safeguard your information against:
- Unauthorized access
- Disclosure
- Loss
- Damage
- Misuse
While we take all reasonable precautions, no method of online transmission or storage is completely secure.
6. Cookies and Website Usage
Our website may use cookies and similar technologies to improve your browsing experience and analyze website performance.
You may disable cookies through your browser settings if preferred.
7. Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or updating of inaccurate data
- Request deletion of information where applicable
- Object to processing for direct marketing
- Withdraw consent where consent was previously given
- Lodge a complaint with the Information Regulator of South Africa
8. Retention of Information
We retain personal information only for as long as required for operational, legal, and tax purposes.
9. Contact Information
For any privacy-related enquiries, requests, or complaints, please contact us at:
Email: info@mfoodie2go.co.za
10. Changes to This Policy
Mfoodie2Go reserves the right to amend this Privacy Policy from time to time.
Any changes will be published on our website or ordering platform.