Shipping Policy

Effective Date: 29 July 2026

At Mfoodie2Go (Pty) Ltd, we are committed to providing convenient, reliable, and flexible order fulfilment for township businesses and customers. This Shipping Policy explains the available delivery and collection options for all purchases made through the Mfoodie2Go platform.

Delivery & Collection Options

Customers may choose one of the following checkout options:

  • Pay Now – Securely pay for your order online and choose either delivery or self-collection.

  • Collect Later – Reserve your order and collect it directly from the selected business at an agreed collection time.

  • Delivery – Have your order delivered to your preferred location from R30, subject to distance, availability, and delivery zone.

Delivery fees are calculated at checkout and may vary depending on:

  • Delivery distance

  • Order size and weight

  • Vendor location

  • Delivery partner availability

Delivery Areas

Delivery is currently available in selected service areas. Availability may vary depending on participating vendors and delivery coverage.

Delivery Times

Estimated delivery times are provided during checkout. While Mfoodie2Go aims to deliver within the estimated timeframe, delays may occur due to:

  • Traffic conditions

  • Weather

  • High order volumes

  • Operational circumstances beyond our control

Order Collection

Customers selecting Collect Later will receive confirmation once the order is ready for collection. Valid proof of purchase or order confirmation may be required upon collection.

Failed Deliveries

If delivery cannot be completed because:

  • the customer is unavailable,

  • incorrect delivery information was supplied, or

  • delivery cannot reasonably be completed,

additional delivery charges may apply before re-delivery can be arranged.

Delivery Responsibility

Risk in the goods passes to the customer upon successful delivery or collection. Customers are encouraged to inspect their orders immediately upon receipt and report any issues without delay.

Shipping Charges

  • Delivery fees start from R30.

  • Promotional or discounted delivery offers may be available from time to time.

  • Delivery charges are displayed before payment confirmation.

Returns & Delivery Issues

Delivery-related concerns, missing items, damaged goods, or incorrect deliveries should be reported through Mfoodie2Go Customer Support as soon as reasonably possible to allow for investigation and resolution in accordance with our Returns and Refund Policy.

Compliance & Consumer Protection

Mfoodie2Go (Pty) Ltd operates in accordance with applicable South African legislation, including:

  • Protection of Personal Information Act (POPIA)

  • Consumer Protection Act (CPA)

  • Electronic Communications and Transactions Act (ECTA)

The company is:

  • Registered with the Information Regulator (South Africa) with an appointed Information Officer.

  • A registered participant of the Consumer Goods and Services Ombud (CGSO) Scheme in terms of Clause 4.2 of the Consumer Goods and Services Industry Code.

Terms & Conditions

  • Delivery services are subject to availability.

  • Delivery fees may change without prior notice.

  • Certain products or locations may not qualify for delivery.

  • Mfoodie2Go reserves the right to refuse or cancel delivery where safety, legal, or operational risks exist.

  • By placing an order, customers agree to this Shipping Policy and the Mfoodie2Go Terms and Conditions.

Refund Policy

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Effective Date: 29 July 2026

At Mfoodie2Go (Pty) Ltd, we are committed to providing convenient, reliable, and flexible order fulfilment for township businesses and customers. This Shipping Policy explains the available delivery and collection options for all purchases made through the Mfoodie2Go platform.

Delivery & Collection Options

Customers may choose one of the following checkout options:

  • Pay Now – Securely pay for your order online and choose either delivery or self-collection.
  • Collect Later – Reserve your order and collect it directly from the selected business at an agreed collection time.
  • Delivery – Have your order delivered to your preferred location from R30, subject to distance, availability, and delivery zone.

Delivery fees are calculated at checkout and may vary depending on:

  • Delivery distance
  • Order size and weight
  • Vendor location
  • Delivery partner availability

Delivery Areas

Delivery is currently available in selected service areas. Availability may vary depending on participating vendors and delivery coverage.

Delivery Times

Estimated delivery times are provided during checkout. While Mfoodie2Go aims to deliver within the estimated timeframe, delays may occur due to:

  • Traffic conditions
  • Weather
  • High order volumes
  • Operational circumstances beyond our control

Order Collection

Customers selecting Collect Later will receive confirmation once the order is ready for collection. Valid proof of purchase or order confirmation may be required upon collection.

Failed Deliveries

If delivery cannot be completed because:

  • the customer is unavailable,
  • incorrect delivery information was supplied, or
  • delivery cannot reasonably be completed,

additional delivery charges may apply before re-delivery can be arranged.

Delivery Responsibility

Risk in the goods passes to the customer upon successful delivery or collection. Customers are encouraged to inspect their orders immediately upon receipt and report any issues without delay.

Shipping Charges

  • Delivery fees start from R30.
  • Promotional or discounted delivery offers may be available from time to time.
  • Delivery charges are displayed before payment confirmation.

Returns & Delivery Issues

Delivery-related concerns, missing items, damaged goods, or incorrect deliveries should be reported through Mfoodie2Go Customer Support as soon as reasonably possible to allow for investigation and resolution in accordance with our Returns and Refund Policy.

Compliance & Consumer Protection

Mfoodie2Go (Pty) Ltd operates in accordance with applicable South African legislation, including:

  • Protection of Personal Information Act (POPIA)
  • Consumer Protection Act (CPA)
  • Electronic Communications and Transactions Act (ECTA)

The company is:

  • Registered with the Information Regulator (South Africa) with an appointed Information Officer.
  • A registered participant of the Consumer Goods and Services Ombud (CGSO) Scheme in terms of Clause 4.2 of the Consumer Goods and Services Industry Code.

Terms & Conditions

  • Delivery services are subject to availability.
  • Delivery fees may change without prior notice.
  • Certain products or locations may not qualify for delivery.
  • Mfoodie2Go reserves the right to refuse or cancel delivery where safety, legal, or operational risks exist.
  • By placing an order, customers agree to this Shipping Policy and the Mfoodie2Go Terms and Conditions.


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update Refund Policy


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Refund Policy

Effective Date: 29 July 2026

At Mfoodie2Go (Pty) Ltd, customer satisfaction is important to us. This Refund Policy explains when customers may qualify for a refund and how refund requests are handled for purchases made through the Mfoodie2Go platform.

1. Eligibility for Refunds

A customer may be eligible for a full or partial refund where:

  • The order was paid for but was not fulfilled by the vendor.
  • The wrong item was supplied.
  • The item received was significantly different from the product description.
  • The order was damaged before delivery due to handling by the vendor or delivery partner.
  • A duplicate payment was processed.
  • A cancelled order qualifies for a refund under this policy.

Refunds are assessed individually and may require supporting evidence.

2. Non-Refundable Items

Refunds will generally not be granted where:

  • The customer changes their mind after the order has been prepared or dispatched.
  • Incorrect delivery or collection information was provided by the customer.
  • The customer fails to collect an order within the agreed collection period.
  • The product has been consumed, altered, or improperly stored after delivery or collection.
  • The issue results from customer misuse or negligence.

Nothing in this policy limits the rights provided to consumers under the Consumer Protection Act.

3. Food Safety

Due to health and food safety regulations, prepared meals and perishable products may not be returned unless:

  • The product is spoiled or unsafe for consumption.
  • The incorrect item was supplied.
  • The product is damaged or contaminated upon delivery.
  • The order does not meet acceptable quality standards.

Customers should report food quality concerns immediately upon receipt.

4. Order Cancellations

Before Vendor Acceptance

Orders cancelled before being accepted by the vendor may qualify for a full refund.

After Vendor Acceptance

Once a vendor has accepted, prepared, or dispatched an order, refunds may not be available except where required by law or approved following investigation.

5. Refund Process

To request a refund, customers should:

  • Contact Mfoodie2Go Customer Support as soon as possible.
  • Provide the order number and a description of the issue.
  • Submit photographs where applicable.
  • Cooperate with any reasonable investigation.

Additional information may be requested before a decision is made.

6. Refund Method

Approved refunds will be processed using the original payment method where possible.

Depending on the payment provider or financial institution, refunds may take 5–10 business days to reflect.

7. Vendor Responsibilities

Participating vendors are responsible for:

  • Supplying products that match their listings.
  • Maintaining product quality and food safety standards.
  • Resolving verified order issues promptly.
  • Cooperating with refund investigations.

Repeated breaches of quality standards may result in vendor suspension or removal from the Mfoodie2Go platform.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery and contact information.
  • Inspecting orders immediately upon delivery or collection.
  • Reporting any problems without unreasonable delay.
  • Following any storage or handling instructions provided with the product.

9. Consumer Rights

This Refund Policy is subject to the:

  • Consumer Protection Act, 2008 (CPA)
  • Electronic Communications and Transactions Act (ECTA)
  • Protection of Personal Information Act (POPIA)

Nothing contained in this policy limits or excludes any statutory consumer rights.

10. Compliance

Mfoodie2Go (Pty) Ltd is committed to responsible consumer protection and is:

  • Registered with the Information Regulator (South Africa) with an appointed Information Officer.
  • A registered participant of the Consumer Goods and Services Ombud (CGSO) Scheme in terms of Clause 4.2 of the Consumer Goods and Services Industry Code.

11. Contact Us

For refund enquiries or disputes, please contact:

Mfoodie2Go (Pty) Ltd
Email: support@mfoodie2go.co.za
WhatsApp / Tel: 076 796 9821
Website: https://mfoodie2go.co.za

By using the Mfoodie2Go platform, customers acknowledge that they have read and accepted this Refund Policy together with our Terms and Conditions.

Cancellation / Return / Exchange Policy

Cancellation, Return & Exchange Policy

Effective Date: 29 July 2026

At Mfoodie2Go (Pty) Ltd, we aim to provide a fair and transparent shopping experience for both customers and vendors. This Cancellation, Return & Exchange Policy outlines the conditions under which orders may be cancelled, returned, or exchanged when using the Mfoodie2Go platform.

1. Order Cancellation

Before Vendor Acceptance

Customers may cancel an order free of charge before the vendor has accepted and started processing it. Eligible payments will be refunded in accordance with our Refund Policy.

After Vendor Acceptance

Once an order has been accepted, prepared, or dispatched, cancellation requests may not be approved unless:

  • The vendor agrees to the cancellation.

  • The order cannot be fulfilled.

  • Cancellation is required under applicable South African consumer protection legislation.

2. Returns

Customers may request a return where:

  • The incorrect product was supplied.

  • The product is defective or damaged upon delivery.

  • The product is unsafe or expired.

  • The product does not reasonably match its description.

  • The return is permitted under the Consumer Protection Act.

Returns must be reported as soon as reasonably possible after delivery or collection.

3. Non-Returnable Products

For hygiene and food safety reasons, the following items generally cannot be returned unless they are defective, unsafe, damaged, or incorrectly supplied:

  • Prepared meals

  • Fresh produce

  • Bakery products

  • Perishable food items

  • Opened or partially consumed products

This does not affect any rights provided under South African consumer protection legislation.

4. Exchanges

An exchange may be offered where:

  • The incorrect item was delivered.

  • The product arrived damaged.

  • The product is defective.

  • The vendor has approved the exchange.

Exchanges are subject to stock availability. Where a replacement is unavailable, a refund or store credit may be offered where appropriate.

5. Customer Responsibilities

Customers should:

  • Inspect their order immediately upon delivery or collection.

  • Notify Mfoodie2Go of any issues without unreasonable delay.

  • Provide photographs or supporting information where requested.

  • Keep products in their original condition where a return or exchange is requested.

6. Vendor Responsibilities

Participating vendors are responsible for:

  • Supplying products that match their listings.

  • Maintaining product quality and food safety standards.

  • Processing approved returns or exchanges promptly.

  • Cooperating with investigations relating to customer complaints.

7. Delivery Charges

Original delivery charges are generally non-refundable unless:

  • The error resulted from the vendor or delivery partner.

  • The wrong product was delivered.

  • Delivery could not be completed due to circumstances within Mfoodie2Go\'s control.

Additional delivery fees may apply for approved exchanges where the customer is responsible for the request.

8. Consumer Protection

Nothing in this policy limits or excludes any rights available to consumers under:

  • Consumer Protection Act, 2008 (CPA)

  • Electronic Communications and Transactions Act (ECTA)

  • Protection of Personal Information Act (POPIA)

9. Compliance

Mfoodie2Go (Pty) Ltd is committed to responsible consumer protection and is:

  • Registered with the Information Regulator (South Africa) with an appointed Information Officer.

  • A registered participant of the Consumer Goods and Services Ombud (CGSO) Scheme in terms of Clause 4.2 of the Consumer Goods and Services Industry Code.

10. Contact Us

For cancellation, return, or exchange requests, please contact:

Mfoodie2Go (Pty) Ltd
Email: support@mfoodie2go.co.za
WhatsApp / Tel: 076 796 9821
Website: https://mfoodie2go.co.za

By placing an order through the Mfoodie2Go platform, customers acknowledge that they have read, understood, and agreed to this Cancellation, Return & Exchange Policy together with the Mfoodie2Go Terms and Conditions.